Embedding firm-wide process improvements utilising Kotter's eight-stage change model

Produced in partnership with Beth Pipe FCIPD of OnLive Learning

Practice notes

Embedding firm-wide process improvements utilising Kotter's eight-stage change model

Produced in partnership with Beth Pipe FCIPD of OnLive Learning

Practice notes

There are five key steps to improving efficiency:

•
identify (define) what process needs improving
•
measure the problem
•
analyse your information
•
improve the process
•
control, ie embed the new process so it becomes business as usual

Management consultants often refer to this is as the DMAIC framework.

This Practice Note guides you through Step 5, ie embedding the new process to overcome the problem you identified (Step 1—identify and define the problem), have now measured (Step 2—measure the problem), analysed (Step 3–analyse what’s causing the problem) and improved (Step 4—improve the process), developing the case study followed in these Practice Notes that relate to a hypothetical firm’s new client process.

John P Kotter's eight-stage process

There are many different theories about how to implement change within an organisation, but perhaps the best known and most often referred to is John P Kotter's eight-stage model. The eight stages follow a logical process for embedding change and engaging with employees. More detailed information can be found in his book Leading

Beth Pipe, FCIPD

Learning & Development Specialist/Director, OnLive Learning

Beth is a Fellow of the Chartered Institute of Personnel and Development (FCIPD) and has spent over 25 years specialising in Learning and Development. During that time she has worked across a broad variety of different industries and has, for the past 15 years, worked closely with a number of well known law firms; this has involved putting in to place systems and structures to encourage, enable and track the effectiveness of learning activities.

Adept at face to face course delivery, and always enjoying excellent feedback, Beth is also accomplished at online delivery and created OnLive Learning in response to the challenges presented by the 2020 Covid-19 restrictions.

Beth has written extensively for ��Ӱ�� on subjects such as Performance Management, Managing Change and Stress Management.

Away from her training delivery she is a published author writing about local history, hiking, wildlife and the outdoors and is currently working on her eleventh book. She is also an experienced radio presenter hosting two shows each week on Lake District Radio.

Jurisdiction(s):

United Kingdom

Key definition:

Efficiency definition

What does Efficiency mean?

The relationship between the outputs from a service and the resources used to produce them; in the public sector, it involves making best use of the resources available for the provision of public services.

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