[86A Procedure for dealing with complaints]
Water Industry Act 1991 (1991 c 56) | Legislation

[Complaints]

[86A  Procedure for dealing with complaints]

[(1)     Each water undertaker shall establish a procedure for dealing with complaints made by its customers or potential customers in connection with the supply of water.

(2)     No such procedure shall be established, and no modification of such a procedure shall be made, unless—

(a)     the water undertaker has consulted the [regional committee] to which it has been allocated; and

(b)     the proposed procedure or modification has been approved by [the Authority].

(3)     The water undertaker shall—

(a)     publicise

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