SCHEDULE 5 Approval of Redress Schemes
Postal Services Act 2011 (2011 c 5) | Legislation

SCHEDULE 5 Approval of Redress Schemes

Section 52

Approval of redress schemes

1

(1)     In deciding whether to approve a redress scheme, OFCOM must have regard to—

(a)     the provisions of the scheme,

(b)     the manner in which the scheme will be operated (so far as that can be judged from the facts known to OFCOM),

(c)     the interests of users of postal services (including, in particular, the number of other redress schemes which are, or are likely to be, approved), and

(d)     applicable best practice.

(2)     “Applicable best practice†means the principles—

(a)     which, in OFCOM's opinion, constitute generally accepted principles of best practice in relation to schemes for providing redress to consumers, and

(b)     which it is reasonable to regard as applicable to the scheme.

(3)     OFCOM must not approve a redress scheme unless—

(a)     the membership of the scheme is open to all postal operators,

(b)     the independent adjudicator may require members of the scheme to

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