169 Power to make super-complaints

Chapter 2
Super-Complaints

169  Power to make super-complaints

(1)     An eligible entity may make a complaint to OFCOM that any feature of one or more regulated services, or any conduct of one or more providers of such services, or any combination of such features and such conduct is, appears to be, or presents a material risk of—

(a)     causing significant harm to users of the services or members of the public, or a particular group of such users or members

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