160 OFCOM's report about reporting and complaints procedures
Online Safety Act 2023 (2023 c 50) | Legislation

160  OFCOM's report about reporting and complaints procedures

(1)     OFCOM must produce a report assessing the measures taken or in use by providers of Part 3 services to enable users and others to—

(a)     report particular kinds of content present on such services, and

(b)     make complaints to providers of such services.

(2)     OFCOM's report must take into account the experiences of users and others in reporting content and making complaints to providers of Part 3 services, including—

(a)     how clear the procedures are for reporting content and making complaints,

(b)     how easy it is to do those things, and

(c)     whether providers are taking appropriate and timely action

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