71 Duty not to act against users except in accordance with terms of service
Online Safety Act 2023 (2023 c 50) | Legislation

Chapter 3
Terms of Service: Transparency, Accountability and Freedom of Expression

71  Duty not to act against users except in accordance with terms of service

(1)     A provider of a Category 1 service must operate the service using proportionate systems and processes designed to ensure that the provider does not—

(a)     take down regulated user-generated content from the service,

(b)     restrict users' access to regulated user-generated content, or

(c)     suspend or ban users from using the service,

except in accordance with the terms of service.

(2)     Nothing in subsection (1) is to be read as preventing a provider from

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