32 Duties about complaints procedures
Online Safety Act 2023 (2023 c 50) | Legislation

32  Duties about complaints procedures

(1)     This section sets out the duties about complaints procedures which apply in relation to all regulated search services.

(2)     A duty to operate a complaints procedure in relation to a service that—

(a)     allows for relevant kinds of complaint to be made (as set out under the headings below),

(b)     provides for appropriate action to be taken by the provider of the service in response to complaints of a relevant kind, and

(c)     is easy to access, easy to use (including by children) and transparent.

(3)     A duty to make the policies and processes that govern the handling and resolution of complaints of a relevant kind publicly available and easily accessible (including to children).

All services

(4)     The following

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