217 Power to impose duty about alternative dispute resolution procedure

Power to amend act: alternative dispute resolution

217  Power to impose duty about alternative dispute resolution procedure

(1)     The Secretary of State may by regulations amend this Act for or in connection with the imposition on providers of Category 1 services of an ADR duty.

(2)     An “ADR duty”—

(a)     is a duty requiring providers of Category 1 services to arrange for and engage in an alternative dispute resolution procedure in specified circumstances for the resolution of disputes about their handling of relevant complaints, and

(b)     may include a duty requiring such providers to meet the costs incurred by any other person in using a dispute resolution procedure which is so arranged.

(3)     Complaints are “relevant”

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