180 Housing complaints
Localism Act 2011 (2011 c 20) | Legislation

Chapter 6
Other Housing Matters

Housing ombudsman

180  Housing complaints

(1)     In Schedule 2 to the Housing Act 1996 (social rented sector: housing complaints) after paragraph 7 insert—

“Complaints must be referred by designated person unless paragraph 7B applies
7A

(1)     A complaint against a social landlord is not “duly made” to a housing ombudsman under an approved scheme unless it is made in writing to the ombudsman by a designated person by way of referral of a complaint made to the designated person.

(2)     Sub-paragraph (1) is subject to paragraph 7B (complaints that need not be made by way of referral).

(3)     For the purposes of this paragraph “designated person” means—

(a)     a member of the House of Commons,

(b)     a member of the local housing authority for the district in which the property concerned is located, or

(c)     a designated tenant panel (see paragraph 7C(1)) for the social landlord.

(4)     Before making a referral under sub-paragraph (1), a designated person must obtain written consent from the complainant or the complainant's representative.

(5)     Sub-paragraphs (6) and (7) apply if under sub-paragraph (1) a designated person refers a complaint to a housing ombudsman.

(6)     If the ombudsman decides—

(a)

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