166 Operation of voluntary scheme

166  Operation of voluntary scheme

(1)     A complaint may be determined under the voluntary scheme only if—

(a)     the complainant falls within a class of persons specified in voluntary scheme rules as qualified to make a complaint,

(b)     the complainant wishes to have the complaint dealt with under the scheme,

(c)     at the time of the act or omission to which the complaint relates, the respondent was participating in the scheme and voluntary scheme rules were in force in relation to the legal services

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