83 Redress schemes: lettings agency work
Enterprise and Regulatory Reform Act 2013 (2013 c 24) | Legislation

Redress schemes: lettings and property management agents

83  Redress schemes: lettings agency work

(1)     The Secretary of State may by order require persons who engage in lettings agency work to be members of a redress scheme for dealing with complaints in connection with that work which is either—

(a)     a redress scheme approved by the Secretary of State, or

(b)     a government administered redress scheme.

(2)     A “redress scheme” is a scheme which provides for complaints against members of the scheme to be investigated and determined by an independent person.

(3)     A “government administered redress scheme” means a redress scheme which is—

(a)     administered by or on behalf of the Secretary of State, and

(b)     designated for the purposes of the order by the Secretary of State.

(4)     The order may provide for the duty mentioned in subsection (1) to apply—

(a)

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