4 The SBC complaints scheme
Enterprise Act 2016 (2016 c 12) | Legislation

Complaints scheme

4  The SBC complaints scheme

(1)     The Commissioner must establish, maintain and administer a scheme (in this Part referred to as “the SBC complaints scheme”) under which the Commissioner—

(a)     enquires into, considers and determines relevant complaints, and

(b)     may make recommendations as to how the issues raised by those complaints may be remedied, resolved or mitigated or how similar issues may be prevented from arising in future.

(2)     The Commissioner must establish, maintain and administer the SBC complaints scheme in accordance with regulations made by the Secretary of State under section 7 (scheme regulations).

(3)     “Relevant complaint” means a complaint which—

(a)     is made by a small business (“the complainant”) which has an agreement to supply, or has supplied or may supply, goods or services to

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