[39B Standards of performance in individual cases: disputes]

[39B  Standards of performance in individual cases: disputes]

[(1)     Any dispute arising under section 39 or 39A or regulations made under either of those sections—

(a)     may be referred to [Authority—

(i)     by either party, or

(ii)     with the consent of either party, by [Citizens Advice, Citizens Advice Scotland or Consumer Scotland

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