52 Conditions relating to customer interests
Communications Act 2003 (2003 c 21) | Legislation

General conditions: customer interests

52  Conditions relating to customer interests

(1)     It shall be the duty of OFCOM to set such general conditions (if any) as they consider appropriate for securing that—

(a)     public communications providers, or

(b)     such descriptions of them as OFCOM consider appropriate,

establish and maintain procedures, standards and policies with respect to the matters mentioned in subsection (2).

(2)     Those matters are—

(a)     the handling of complaints made to public communications providers by any of their domestic and small business customers[, where the complaint relates to contractual conditions, or to the performance of a contract for the supply of an electronic communications network or service];

(b)     the resolution of disputes between such providers and any of their domestic and small business customers[, where the complaint

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