16 Consumer consultation
Communications Act 2003 (2003 c 21) | Legislation

16  Consumer consultation

(1)     It shall be the duty of OFCOM to establish and maintain effective arrangements for consultation about the carrying out of their functions with—

(a)     consumers in the markets for the services and facilities in relation to which OFCOM have functions;

(b)     consumers in the markets for apparatus used in connection with any such services or facilities [(other than postal services)];

(c)     consumers in the markets for directories capable of being used in connection with the use of an electronic communications network or electronic communications service.

(2)     The arrangements must include the establishment and maintenance of a panel of persons (in this Act referred to as “the Consumer Panel”) with the function of advising both—

(a)     OFCOM; and

(b)     such other persons as the Panel think fit.

(3)     The arrangements must secure that the matters about which the Consumer Panel are able to give advice include the interests of domestic and small business consumers in relation to the following matters—

(a)     the provision of electronic communications networks;

(b)     the provision and making available of the services and facilities mentioned in subsection (4);

(c)     the supply of apparatus designed or adapted for use in connection with

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