43 Provisions about consumer protection and competition
Financial Services Act 2012 (2012 c 21) | Legislation

Consumer protection and competition

43  Provisions about consumer protection and competition

After section 234B of FSMA 2000 insert—

“Part 16A
Consumer Protection and Competition
Super-complaints and references to FCA
234C Complaints by consumer bodies

(1)     A designated consumer body may make a complaint to the FCA that a feature, or combination of features, of a market in the United Kingdom for financial services is, or appears to be, significantly damaging the interests of consumers.

(2)     “Designated consumer body” means a body designated by the Treasury by order.

(3)     The Treasury—

(a)     may designate a body only if it appears to them to represent the interests of consumers of any description, and

(b)     must publish in such manner as they think fit (and may from time to time vary) criteria to be applied by them in determining whether to make or revoke a designation.

(4)     Sections 425A and 425B (meaning of “consumers”) apply for the purposes of this section, but the references to consumers in this section do not include consumers who are authorised persons.

(5)     In this section—

(a)     “market in the United Kingdom” has the meaning given in section 140A;

(b)     the reference to a

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