Business to consumer e-commerce—legal issues


Published by a ³ÉÈËÓ°Òô Commercial expert
Practice notes
In-house

Business to consumer e-commerce—legal issues


Published by a ³ÉÈËÓ°Òô Commercial expert

Practice notes
In-house
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FORTHCOMING CHANGE: On 24 May 2024, the Digital Markets, Competition and Consumers Bill received Royal Assent, becoming the Digital Markets, Competition and Consumers ACT 2024 (DMCCA 2024) and coming partly into force on that date. DMCCA 2024, s 251 (which is not yet in force) will revoke the Consumer Protection from Unfair Trading Regulations 2008 (CPUTR 2008), SI 2008/1277, which affects this Practice Note. Once revoked, the provisions presently contained in the CPUTR 2008 will be replaced by Part 4 of DMCCA 2024 (which largely replicates the requirements of the CPUTR 2008). This Practice Note will be updated for this change in due course.

For a detailed comparison of the CPUTR 2008 and Part 4 of DMCCA 2024, see Practice Note: The Digital Markets, Competition and Consumers Act 2024—key provisions from a consumer protection perspective.

This Practice Note sets out some of the key legal issues to consider when trading with consumers online. ‘Consumer’ has different meanings under different legislation but usually refers to an individual acting for purposes which are wholly or mainly outside

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Jurisdiction(s):
United Kingdom
Related legal acts:
Key definition:
Consumer definition
What does Consumer mean?

A consumer is a person acting outside the context of a trade, business or profession, but the definition takes different meanings depending on the context in which it is used. Therefore it is important to check the relevant law or regulation such as the Consumer Rights Act 2015 (CRA 2015), the Unfair Contract Terms Act 1977, the Sale of Goods Act 1979.

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