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In the fast-paced world of customer service and back-office processing, staying ahead of legal complexities is crucial. For our valued customer, a global leader in delivering award-winning customer service and innovative public sector solutions, this challenge is met head-on with the expertise of their Legal Executive and Internal Auditor.

With a deep understanding of internal auditing and legal intricacies, the legal team plays a pivotal role in guiding the company through the legal landscape, ensuring compliance and mitigating risks. A key tool in their arsenal? Lexis+. 

Enhancing legal efficiency and knowledge

The value of Lexis+ extends beyond mere convenience. The platform offers a comprehensive suite of tools, from practical guidance to forms, precedents, and the latest news, all within an easy-to-navigate intuitive platform.

As in-house legal professionals increasingly take on the role of strategic business advisors, Lexis+ helps save time to execute on workload and eliminates repetitive tasks, leaving more time to spend on strategic business priorities that support the business in gaining more market share, strengthening operational efficiency, and improving revenue.

“The search term maps, and highlighted keywords are a game-changer. “I can quickly scan and find the information I need. The tool is straightforward.”

Supporting vital decision making

For our customer, Lexis+ has played a critical role in making informed decisions on contracts and performing critical risk assessments. The platform’s features, such as the search-within-search functionality and the ability to compare timelines in legislation, have been particularly useful. Even non-legal users at the business have come to rely on Lexis+ for accessing standard terms and documents, underscoring its value across the organisation.

Increasing revenue and customer satisfaction

Standardising several legal processes and having templates that the business can easily use and update, has proven to impact both revenue and customer satisfaction. The legal department is viewed as a partner to the wider business, and customer contracts are turned around in a shorter timeframe. Streamlined processes allow for key deadlines to be achieved or exceeded which in turn, saves time and increased the value of the business.

“W��thout Lexis+, my workload would increase exponentially. I'd be dealing with outdated resources and spending more time searching for information.”

Getting to the heart of the matter

These tools have empowered our customer to deliver precise legal guidance, offering transformative benefits across the business. 

"With Lexis+, you can quickly get to the point without searching through tons of irrelevant information”, highlighting the platform’s role in enhancing the accuracy and speed of legal decision-making.

Find out more about how in-house legal teams utilise Lexis+ to deliver business wide value and read our case study with ArvatoConnect in full here: /our-clients/arvatoconnect-lexis-plus.html